Our team has been hard at work to prepare to reopen safely. To do so we will be following rigorous scheduling protocols and office measures to ensure everyone is seen in a timely manner and in a way that does not sacrifice your safety and ours.

We ask you for your patience. We had to cancel many appointments and we will be rescheduling patients on a first-cancelled-first rescheduled basis which is fair and efficient. There may be exceptions for some patients who our doctors triage as needing more urgent appointments.

For everyone’s safety as we reopen we have temporarily changed a number of procedures in our office that will include the following. Please read the list in its entirety and, as always, feel free to reach out to any one of our team members with any concerns.

Safety Protocols for Patients:

All visits to our office are by appointment only, including examinations, glasses and contacts pick-ups, adjustments and ordering glasses.

When you arrive for your appointment, please call the office at 905-620-0660 so we can unlock the doors for you. If you are coming in for an examination we will take your case history over the phone to minimize the amount of talking that is done in the exam room.

If you are able, please leave your personal belongings in your vehicle, except for those related to your eye examination.

Everyone over the age of 2 is required to wear a mask, per our college’s requirements. Kindly bring your own. If you do not have one we can provide one for you but PPE supplies are limited and it is imperative that we preserve our surgical masks to protect our patients and our team. We are asking for a $2 donation to Optometry Giving Sight for each mask.

If you can not or will not wear a mask, do not schedule an appointment because you will not be seen. We recommend instead you wait until the COVID restrictions have been lifted.

Hand sanitizer is available at the door and is required to be used as well. Alternatively you can wash your hands for 20 seconds, if preferred. Hand sanitizer should be used as you leave the clinic as well.

Anyone entering the office must pass a COVID screening questionnaire. It is available to view on our website. Please do not book an appointment if you are unwell or have been in contact with someone with COVID-19.

Only the patient being seen will be allowed in the office. The only exception will be for children. Of those, one parent/caregiver may accompany the child.

Safety Protocols Staff are Taking:

Our staff and doctors will be completing a screening questionnaire daily to rule out signs or symptoms of Covid 19 or contact with anyone positive.

Plexiglass sneeze guards have been installed.

Proper PPE will be used by staff and doctors as recommended by the College of Optometrists of Ontario.

Thorough cleaning and sanitizing of all patient touch points and equipment is being done between each patient. Appointments are being spaced further apart to accommodate this.

We will be installing a medical grade HEPA Clean Air Filtration Unit that will remove 99.97% of all particles as small as 0.3 microns and 95% of particles 0.1 microns and larger, including pet dander, pollen, mold spores, dust mites, bacteria and viruses (MERV-17 Rating).

Appointments:

We will be limiting the number of appointments we normally see in a day to ensure we can practice social distancing and allow for increased time between appointments for enhanced cleaning and PPE changes.

In order to adhere to our schedule and to maintain adequate social distancing it is imperative that everyone arrive on time for their appointments. If you are late or miss your appointment we will need to reschedule you and it may take us some time to get you back in. Every appointment slot is more valuable than ever, so we have implemented a new missed appointment fee of $50 for anyone who provides less than 24 hours notice to cancel an appointment.

We love our conversations with you and would love to get caught up, but we ask you to please limit conversation to essential communication related to your appointment for now. This will limit airborne transmission and help keep us running on schedule.

Examination findings that require more than a brief discussion will be done by phone call at a later time.

The patient restroom will be closed except for emergencies. Please prepare for this before arrival.

If you develop signs or symptoms of Covid-19 within 14 days of your appointment we kindly ask you to notify the office.

Insurance:

We will continue to submit directly to your insurance company on your behalf for eye examinations and eyeglasses if we are able, but you are responsible to be aware of your eligibility and your coverage amounts. This information is not provided to us by the insurance companies.

If you wish to have us bill directly, it is your responsibility to contact our staff prior to your appointment to ensure we have your up-to-date insurance information and the proper signed authorization forms. If this is not done prior to your appointment you will be responsible for paying us directly and submitting on your own.

If you have any questions or concerns please feel free to email or call the office to reach one of our team members or doctors at any time.